Privacy Policy

We will never giveaway, sell or misuse anything you tell us about yourself. All we ask is that by visiting our website and/or giving us your details, you are accepting and agreeing to the way we use your personal information as we've described it below


Telephone calls

Please note that telephone calls may be recorded for reporting and training purposes


Control of personal information

Personal information gathered by coxmotorgroup.com is controlled by Cox Motor Group located at:


Notification of Changes

If we decide to change our privacy policy, we will post those changes on our privacy policy page so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use your personal data in a manner different from that stated at the time it was collected, we will notify you by email. You will have a choice as to whether or not we use the infomation in this different manner.


Information collection and Use

Cox Motor Group is the sole owner of the information collected on this website. We will not sell, share or rent this information to others in ways different from that which is disclosed in this policy.

Contact Details

We collect your contact details when you:

  • Subscribe to recieve one of our e-newsletters;
  • Order a brochure
  • Register a product or change your vehicle ownership details;
  • Book a service appointment; and/or
  • Submit a question to us or provide us with feedback.

This information may be used to contact you about the services and products that Cox Motor Group offers, including products provided by our partners, and it will increase the level of service that we are able to offer you. You are provided with an opportunity to opt out from receiving communications from us or our partners at the time that your details are submitted.

Opt-out

You will be given the opportunity to opt-in or opt-out to having your contact details used for purposes not directly related to our website. For example, when you order a brochure, you can tell us when you provide your details, if you do not want to receive any other information from Cox Motor Group or our partners, or you can let us know how best to get in touch with you with information that may be of interest.

If you no longer wish to receive email promotional materials from us, you may opt-out of receiving these communication at any time, either by replying to the email with "unsubscribe" in the subjext line or by contacting us by email.

Personal Information

If your personal information changes (such as postcode, email address, etc), or if we have inaccurate information, we will endeavour to correct, update or remove your personal information from our database. To notify us of a change or inaccuracy, you can contact us by email.

If you would like to access the personal inforamtion that Cox Motor Group holds about you, please write to us. It may be necessary to charge you a small processing fee.

Cookies

A cookie is a piece of data stored on your computer's hard drive that contains some minimal information about you. Usage of a cookie is in no way linked to personally identifiable information while you are visiting our website and it actually facillitates your ability to use our site. If you want to disable that cookie, log out or select "delete cookies"; under Internet Options on your tool bar.

Third Party Sites

Cox Motor Group is not responsible for the content of any website that are linked to its site. We will notify you when you are visiting an external site. When entering a third party site, it is your responsibility to ensure that you read the Privacy Policy and Legal Terms & Conditions that apply to that site

Sharing

Fulfilling our obligations to you may require that we share your information across the dealerships within Cox Motor Group. We will not disclose your details to any unrelated third parties.

Security

We take every precaution to protect our users' information. When users submit personal information via the website, the information is password protected both online and off-line.


Data Protection Statement

Here at DJ Cox Ltd. we take your privact seriously and will only use your personal information for the following purposes to administer your account to and to provide the products and services you have requested from us. Informing you during every contact and for marketing purposes gaining your consent about the way your data is both obtained and processed by us, is a legal requirement of The General Data Protect Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with manufactures* and our nominated partner suppliers* to ensure the ongoing safety and care of your vehicle and any finance policies are maintained, and where consent is provided the replacement of your vehicle and car related products.

We cross check your data with DVLA to ensure accurate and timely communications. We track data using email interaction to understand whether communication reach you e.g. service reminders. We also check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritse customer contact.

We combine data from various sources* e.g. Service Plan Providers, Vehicle health check systems into one place, to deliver an imrpoved customer experience.

We take steps to ensure that any business that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount.

Under the data protection legislation you have the right to:

  • Request copies of your data
  • Request rectification of your data
  • Request to erasure of your data
  • Object to us processing your data
  • Request us to restrict the process and where our systems allow, give electronic access copies of your data in a digital format.

* Manufacturers

  • Honda
  • Volkswagen
  • SEAT

* Nominated Suppliers

  • Honda Finance
  • Volkswagen Financial Services
  • Autotrader
  • Motonovo
  • Barclays
  • Close Finance
  • Alphera
  • Black Horse
  • Motability Finance
  • Zuto
  • Eurodrive
  • Evolution Funding

* Various Systems

  • E-Dynamic
  • Enquiry Max
  • CDK (Formally Kerridge)
  • MDF
  • Ebay
  • Ebay Motors Pro
  • Rapid RTC
  • Ebay Motors Pro
  • Gumtree