Motorcycle Service Advisor Job Vacancy

Overview

Location: Wigan
Dealership: North West Honda Wigan
Contract: Full time
Posted: 23-08-2017
Hours: 42.5 Monday to Friday. Alternative Saturday + bonus + overtime

Salary and holidays

£17,200 per annum - OTE £21K

Description

A fantastic opportunity to get on-board with our Northwest Motorcycles Dealership based in Wigan who are part of the Cox Motor Group.

We are looking for a experienced Service Advisor with the drive and enthusiasm to push the business forward.

Working in the small but friendly and passionate team, you will have the opportunity to develop your skills and learn more about the Group.

Main Purpose of Job

To maximise Service Department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Service Advisor Job Role

You will be the first contact for the customer as they enter the dealership.
Explain the repair process and then book the customer's vehicle in.
You must be able effectively sell products and services as well as making customer bookings.
Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation.
To make the customer's experience as enjoyable as possible, whilst providing the very highest level of customer service.
Raise job cards and provide customer estimates, according to company policy on schedules and pricing.
Calculate charges for all parts, labour and service repairs, ensuring the accuracy of the charging structure.
Be able to meet all deadlines, as set by the Line Manager and company procedures.
Adhere to all health & safety, environmental and company policies and procedures.
Ensure accurate documentation for warranty work in line with requirements and dealership policy.
Ensure jobs in progress are monitored, and report problems to Line Manager.

What You Get in Return

23 days holiday + bank holidays
Ongoing training and development
Work place pension after 3 months
Friendly atmosphere
Uniform provided
Car Benefit Scheme available after 12 months

Apply online

Upon offer of employment we reserve the right to request a Criminal Records Bureau Disclosure at Standard level and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.

Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.

Apply in writing

Please send your CV to the following address:

HR Department,
Cox Motor Group,
Northgate,
White Lund Industrial Estate,
Morecambe,
Lancashire
LA3 3PA