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Cox Motor Group is a member of the Motor Industry Code of Practise

Satisfied Customers?

The dealerships within our group take part in a Customer Satisfaction Survey every month. We have published the results below. We are not obliged to do this and many dealerships decide not to, but we are very proud of our results and so we’d like to share them with you.

Service Results From The Last 6 Months

[graph: Service Results]

Sales Results From The Last 6 Months

[graph: Sales Results]

Honda Service

Group Dealership 12 Month Rolling Score National Rating April Score Rank
1st Blackpool Honda 95.8 1st 98.8 A+
2nd Lancaster Honda 94.1 2nd 90.8 A+
3rd Kendal Honda 91.8 9th 91.8 A+

All 3 Honda sites are still category A+.

Honda Sales

Group Dealership 12 Month Rolling Score National Rating April Score Rank
1st Lancaster Honda 98 5th 98.6 A+
2nd Blackpool Honda 96.6 13th 97.9 A+
3rd Kendal Honda 93.7 69th 96.3 A

Blackpool have retained A+ status and Lancaster have achieved A+ status, Kendal are very close.

Lancaster Volkswagen

Lancaster Volkswagen Sales
Volkswagen are at 98.6% year to date with a monthly score of 100%.

Lancaster Volkswagen Service
Volkswagen are at 90.2% year to date with a monthly score of 83.68%.

Kendal Citroën

Kendal Citroën Sales
Citroën have a 3 month rolling score of 81.25%.

Kendal Citroën Service
Citroën's 3 month rolling score is 85.19%, opposed to national of 76.81%. This is another increase on our previous month.

Kendal SEAT

Kendal SEAT Sales
We are awaiting results for Kendal SEAT.

Kendal SEAT Service
We are awaiting results for Kendal SEAT.

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