[career: Customer Experience Manager needed for Lancaster Volkswagen]
Responsibilities

To ensure that Lancaster Volkswagen finishes in the TOP 20% of Volkswagen dealers in the country for:
  • Finance Penetration
  • Mystery Shop
  • C.E.M (Volkswagen's new car satisfaction programme)
Duties

  • Stacking and presenting finance deals to customers using Volkswagen's 4 square finance presentation.
  • Handover specialist duties ensuring all handovers are carried out giving the customer the very best customer experience that the Cox Motor Group demands.
  • Achievement of all F & I targets, including PCP and GAP.
  • Motivate and Coach a team of people to provide the very best showroom environment for our customers and sales team.
[image: Q&A] This position would be ideally suited to a candidate that believes they can show they have loyalty, commitment, success and a drive to better themselves and the business.